Delete your account

In the app or the web app

1. Open your Carnet and tap the settings gear.
2. Choose Your data.
3. Choose Delete account, and confirm.

It works the same way in the iOS app, in the Android app and in the web app — so you can do it from any browser, without installing anything, by signing in at app.vendeuse.com.

By email

If you can’t sign in, or would rather we did it for you, write to contact@vendeuse.com from the email address on your account and ask us to delete it. A person will delete it and reply to tell you it’s done.

Cancel an App Store or Google Play subscription first

Deleting your account does not cancel a subscription you bought through the App Store or Google Play. Apple and Google bill it, so only you can cancel it there — do that before you delete your account, or it will keep renewing:

• bought in the iOS app — in your iPhone’s Settings, under your name → Subscriptions;
• bought in the Android app — in the Google Play Store app, under Payments & subscriptions → Subscriptions.

A subscription you bought in the web app in your browser is cancelled for you when you delete your account. Any unused credit is deleted with your account.

What is deleted

Your account and everything in it: your profile and measurements, your photos, your Maison — pieces, outfits and wishlist — your Carnet notes and events, your try-on images, and every conversation. If you signed in with Apple, we also ask Apple to remove the link between your Apple Account and Vendeuse.

We erase it from our active systems within 30 days, photos included, and any copies in our backups are removed as those backups rotate, within a further 90 days.

What we keep, and for how long

• Error reports and screen replays — kept by our error-monitoring provider for up to 90 days and then deleted. We filter your messages, photos and measurements out of them before they are sent. You can ask us to delete them sooner.
• Purchase records that form part of our accounting — kept for the ten years Swiss law requires for business records.
• Cost records — what the AI and web services we used for you cost. They keep none of what you wrote or uploaded and are no longer linked to you.
• Anything we have to keep longer to meet a legal obligation, or to establish or defend a legal claim.

Apple, Google and our payment providers keep their own records of purchases you made through them, under their own policies.

The full detail is in our Privacy Policy.

Delete some of your data, and keep your account

You can delete parts of your data in the app at any time, the same way in the iOS app, the Android app and the web app:

• a message or a conversation, from the conversation itself — or every conversation at once, under the settings gear → Your data → Clear conversations;
• what your vendeuse has learned about you — one note at a time from your Carnet, or all of it under Your data → Reset what your vendeuse knows;
• a piece or an outfit from your Maison, and an event or a photo from your Carnet.

For anything else, or to have us do it, write to contact@vendeuse.com from the email address on your account and tell us what to delete.